Privacy Policy

 

Last updated: August 2026

 

At Launchpad Websites, we take your privacy seriously and are committed to protecting your personal information.

 

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

 

This policy applies when you visit launchpadwebsites.co.uk, contact us, purchase one of our website packages, complete an onboarding questionnaire or otherwise use our services.

 

 

1. Who We Are

 

Launchpad Websites provides website design, development, hosting and related website services to businesses.

 

For the purposes of UK data protection legislation, the data controller responsible for your personal information is:

 

Launchpad Websites

115b Elmer Road,
Bognor Regis
PO22 6LH

Email: helpdesk@launchpadwebsites.co.uk

Website: launchpadwebsites.co.uk

 

 

2. Information We Collect

 

Depending on how you interact with us, we may collect information including:

 

  • Your name
  • Business or company name
  • Email address
  • Telephone number
  • Billing address
  • Business address
  • Order and payment information
  • Details about the website package or services you purchase
  • Information submitted through contact forms
  • Information provided through our website onboarding questionnaires
  • Business information, website content, logos, photographs and other materials you provide to us
  • Domain name and website information
  • Communications between you and Launchpad Websites
  • Technical information such as your IP address, browser, device and how you use our website
  • Cookie and analytics information, where applicable

 

We only collect information that is reasonably necessary to provide our services, operate our website and manage our relationship with you.

 

 

3. Information You Provide for Your Website

 

When you purchase a Launchpad website package, we may ask you to complete an onboarding questionnaire and provide information, content and files for your new website.

 

This may include:

 

  • Business information
  • Contact details
  • Website copy
  • Logos and branding
  • Photographs and graphics
  • Social media links
  • Testimonials
  • Product or service information
  • Existing website content
  • Documents, brochures or price lists

 

You are responsible for ensuring that you have the necessary rights and permissions to provide any information, images or other material you send to us.

 

Where material contains personal information relating to another person, you should ensure you have an appropriate basis or permission to provide that information to us.

 

 

4. How We Use Your Information

 

We may use your personal information to:

 

  • Process and manage your order
  • Provide the website package or other services you have purchased
  • Design, build, host and maintain your website
  • Communicate with you about your website or account
  • Respond to enquiries
  • Provide customer support
  • Process payments and manage billing
  • Manage monthly or annual subscriptions
  • Register or manage services requested by you
  • Maintain appropriate business and financial records
  • Improve our website, products and services
  • Protect our website and systems from fraud, spam, misuse and security threats
  • Comply with our legal, tax and regulatory obligations

 

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

 

 

5. Our Legal Bases for Processing

 

Under UK data protection law, we must have a lawful basis for processing your personal information.

 

Depending on the circumstances, we may rely upon:

 

Contract – where processing your information is necessary to provide a service you’ve purchased or to take steps at your request before entering into a contract.

 

Legitimate interests – where it is reasonably necessary for operating and improving our business, providing customer service, preventing fraud or protecting our systems, provided those interests do not override your rights.

 

Legal obligation – where we are required to retain or process information to comply with the law, including accounting and taxation requirements.

 

Consent – where you have specifically agreed to a particular use of your information, such as certain forms of marketing or non-essential cookies.

 

Where processing is based on consent, you can withdraw your consent at any time.

 

 

6. Payments

 

Payments for Launchpad Websites services are processed securely through GoCardless.

 

When you purchase a website package or set up an ongoing monthly or annual payment, GoCardless may collect and process information necessary to arrange and manage your payments. This may include your name, contact details, bank account information and transaction details.

 

Your payment information is processed securely by GoCardless in accordance with its own privacy policy and security procedures.

 

Launchpad Websites does not store your full bank account or payment details on our website.

We may receive limited information from GoCardless relating to your payments, such as payment status, transaction references and information necessary to manage your account, subscription and services.

 

Your payment information will only be used for the purposes of processing payments, managing your Launchpad Websites services and meeting any applicable legal or accounting requirements.

 

 

7. WooCommerce

 

Our website may use WooCommerce to provide our online ordering and account functionality.

 

When you place an order, information such as your name, business details, billing information, email address, telephone number, order information and IP address may be collected and stored as part of processing and administering your order.

 

This information may also be used to manage your account, subscriptions and ongoing services.

 

 

8. Cookies

 

Our website may use cookies and similar technologies.

 

Cookies are small files placed on your device that help websites function correctly and can provide information about how visitors use a website.

 

We may use:

 

Essential cookies – necessary for the website, shopping basket, checkout, security and other core functionality.

 

Analytics cookies – used to understand how visitors interact with our website.

 

Functionality cookies – used to remember certain choices or preferences.

 

Marketing cookies – where applicable, these may be used to measure advertising or provide more relevant marketing.

 

Where required by law, non-essential cookies will only be used after you have given your consent.

 

You can change your cookie preferences using the cookie controls available on our website.

 

 

9. Analytics

 

We may use website analytics services to help us understand how visitors find and use our website.

 

These services may process information including your IP address, approximate location, device type, browser, pages visited and how you interact with the website.

 

Where required, analytics technologies will only be activated after you have provided the appropriate cookie consent.

 

 

10. Sharing Your Information

 

We do not sell your personal information.

 

We may share information with trusted third parties where reasonably necessary to operate our business or provide your services.

 

These may include:

 

  • Website hosting providers
  • Domain name providers
  • GoCardless – for securely processing and managing payments
  • Email and communication providers
  • Website software and technology providers
  • Analytics providers
  • Accountants and professional advisers
  • Contractors or service providers working on our behalf

 

We only provide these organisations with information that is reasonably necessary for them to perform the relevant service.

 

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

 

 

11. International Data Transfers

 

Some of the technology and service providers we use may process information outside the United Kingdom.

 

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection legislation.

 

 

12. How Long We Keep Your Information

 

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing ongoing services and meeting legal, accounting and taxation requirements.

 

How long information is retained will depend on the type of information and our relationship with you.

 

Where information is no longer required, it will be deleted or securely disposed of where reasonably practicable.

 

 

13. Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

 

However, no website, email system or method of transmitting information over the internet can be guaranteed to be completely secure.

 

 

14. Marketing Communications

 

We may occasionally contact existing customers about relevant Launchpad Websites products or services where permitted by law.

 

Where consent is required, we will obtain it before sending marketing communications.

 

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.

 

We will continue to send essential service-related communications where necessary, even if you have opted out of marketing.

 

 

15. Your Data Protection Rights

 

Under UK data protection legislation, you may have rights including the right to:

 

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is processed
  • Object to certain uses of your information
  • Request the transfer of certain information
  • Withdraw consent where processing is based on consent

 

These rights are subject to certain legal limitations and exemptions.

 

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

 

 

16. Complaints

 

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

 

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

 

Information Commissioner’s Office

 

 

17. Links to Other Websites

 

Our website may contain links to third-party websites.

 

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

 

 

18. Changes to This Privacy Policy

 

We may update this Privacy Policy occasionally to reflect changes to our services, technology, legal requirements or the way we process personal information.

 

The latest version will always be published on this website, with the date of the most recent update shown at the top of the policy.

 

 

19. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

 

Launchpad Websites

115b Elmer Road,
Bognor Regis
PO22 6LH

Email: helpdesk@launchpadwebsites.co.uk

Website: launchpadwebsites.co.uk

Last updated: August 2026